Services

List of Services

Our sewing machines work their way through fabric, batting and thread. These materials all cause lint to accumulate in the most weird and wonderful places, including inside our machines. Lint is great at absorbing oil and oil is needed to keep the machines' moving parts lubricated and working at optimal efficiency. Combine the two and you've got a sewing machine in need of a service.

With regular use, comes regular maintenance and we recommend that machines are serviced every 12 to 18 months. Book a service sooner if you notice any recurring issues, hear squeaks while sewing or if your machine feels tight when turning the hand wheel.

$125 Full Service for Household Sewing Machines and Overlockers

A full service for household sewing machines and overlockers include the following items, checks and adjustments:

  • Machine Valet - overall cleaning (lint removal) and lubrication

  • Top and bottom tension

  • Stitch timing and formation

  • Needle height and gap

  • Hook and looper timing

  • Feed timing and pressure plate health check

  • Bobbin winding function (for sewing machines)

  • Blade health check and sharpening if necessary (for overlockers)

  • Gear and drive belt health check

  • Light check

  • Electrical wiring, motor and electronic foot control safety check

  • Minor part repairs (if necessary)

  • Minor part replacement (if necessary)


* Call-out fee is included in the cost of a Full Service (within the Wellington NZ - Kapiti area)

* Shipping/Call-out fee will apply outside of the Kapiti area ranging from $30 depending on the distance to travel, time and machine weight/size if shipping - Pricing provided on request (Only one call-out fee charged per physical location)

* $25 discount for Student and SuperGold cardholders

* All our pricing is GST inclusive

$50 per half hour - General Repair Rate - Household sewing machines

General repairs can be used for items such as the following and many more:

  • Repair quotes

  • Tension reset and adjustment

  • Stitch Timing reset and adjustment

  • Stitch formation reset and adjustment

  • Feed dock reset and adjustment

  • Hook timing reset and adjustment

  • Lighting repairs

  • Feed mechanism and pressure plate repair and replacement

  • Gear replacement

  • Bobbin casing and component repairs, replacement and adjustment

  • Electrical wiring component repairs, replacement

  • Machine lubrication

  • Part repairs

  • Part replacement

* Billed at $30 per half hour

* Part cost additional - Pricing provided on request unless parts are supplied by the customer

* Shipping/Call-out fee will apply outside of the Kapiti area ranging from $30 depending on the distance to travel, time and machine weight/size if shipping - Pricing provided on request (Only one call-out fee charged per physical location)

* All our pricing is GST inclusive

$160 Full Service for Industrial Sewing Machines and Overlockers

A full service for industrial sewing machines and overlockers include the following items, checks and adjustments:

  • Machine Valet - overall cleaning (lint removal) and lubrication

  • Top and bottom tension

  • Stitch timing and formation

  • Needle height and gap

  • Hook and looper timing

  • Feed timing and pressure plate health check

  • Bobbin winding function (for sewing machines)

  • Blade health check and sharpening if necessary (for overlockers)

  • Gear and drive belt health check

  • Gear grease check and top-up

  • Oil level check and top-up

  • Light check (where applicable)

  • Electrical wiring, motor and electronic foot control safety check

  • Clutch motor health check and clean (where applicable)

  • Minor part repairs (if necessary)

  • Minor part replacement (if necessary)


* Call-out fee is included in the cost of a Full Service (within the Wellington NZ - Kapiti area)


* Shipping/Call-out fee will apply outside of the Kapiti area ranging from $30 depending on the distance to travel, time and machine weight/size if shipping - Pricing provided on request (Only one call-out fee charged per physical location)

* Full Oil Replacement is not included and can be added at an additional cost of $50 (includes draining and disposal of old oil, filling up with new oil up to 1L)

* 10% discount for customers requiring 5 or more machines to be serviced at the same physical location

* All our pricing is GST inclusive

$50 per half hour - General Repair Rate - Industrial sewing machines

General repairs can be used for items such as the following and many more:

  • Repair quotes

  • Tension reset and adjustment

  • Stitch Timing reset and adjustment

  • Stitch formation reset and adjustment

  • Feed dock reset and adjustment

  • Hook timing reset and adjustment

  • Lighting repairs

  • Feed mechanism and pressure plate repair and replacement

  • Gear replacement

  • Bobbin casing and component repairs, replacement and adjustment

  • Electrical wiring component repairs, replacement

  • Machine lubrication

  • Oil level adjustment

  • Part repairs

  • Part replacement

* Billed at $50 per half hour

* Part cost additional - Pricing provided on request unless parts are supplied by the customer

* Shipping/Call-out fee will apply outside of the Kapiti area ranging from $30 depending on the distance to travel, time and machine weight/size if shipping - Pricing provided on request (Only one call-out fee charged per physical location)

* Full Oil Replacement is not included and can be added at an additional cost of $50 (includes draining and disposal of old oil, filling up with new oil up to 1L)

* All our pricing is GST inclusive

$50 Full Oil Replacement for Industrial Sewing Machines

A full oil replacement include:

  • New oil up to 1L

  • Drainage of old oil

  • Thorough clean-out of the oil reserve basin

  • Removal and disposal of old oil

* Only one call-out fee charged per physical location

* Shipping/Call-out fee will apply outside of the Kapiti area ranging from $30 depending on the distance to travel, time and machine weight/size if shipping - Pricing provided on request (Only one call-out fee charged per physical location)

* 10% discount for customers requiring 5 or more full oil changes at the same physical location

* All our pricing is GST inclusive