Services
List of Services
Our sewing machines work their way through fabric, batting and thread. These materials all cause lint to accumulate in the most weird and wonderful places, including inside our machines. Lint is great at absorbing oil and oil is needed to keep the machines' moving parts lubricated and working at optimal efficiency. Combine the two and you've got a sewing machine in need of a service.
With regular use, comes regular maintenance and we recommend that machines are serviced every 12 to 18 months. Book a service sooner if you notice any recurring issues, hear squeaks while sewing or if your machine feels tight when turning the hand wheel.
Please see our terms of service here, Terms of Service before continuing!
Assessment - $50 up-front
Assessments are done ahead of any work on sewing machines. This includes the PAT (Portable Appliance Test) in adherence with https://www.legislation.govt.nz/regulation/public/2010/0036/latest/DLM2763731.html to the following standard https://www.standards.govt.nz/shop/asnzs-57622011/
If a machine is deemed un-repairable or the client does not wish to continue with the work to repair machine the $50 is owed to NZ anomaly Ltd as payment for time spent assessing the appliance.
* Call-out fee is included in the cost of a Full Service (within the Wellington NZ - Kapiti area)
* Shipping/Call-out fee will apply outside of the Kapiti area ranging from $50 depending on the distance to travel, time and machine weight/size if shipping - Pricing provided on request (Only one call-out fee charged per physical location)
* All our pricing is GST inclusive
Full Service for Household Sewing Machines and Overlockers - $150
Above assessment charge to be paid upfront and will be taken off the cost at pickup
A full service for household sewing machines and overlockers include the following items, checks and adjustments:
Machine Valet - overall cleaning (lint removal) and lubrication
Top and bottom tension
Stitch timing and formation
Needle height and gap
Hook and looper timing
Feed timing and pressure plate health check
Bobbin winding function (for sewing machines)
Blade health check and sharpening if necessary (for overlockers)
Gear and drive belt health check
Light check
Electrical wiring, motor and electronic foot control safety check
Minor part repairs (if necessary)
Minor part replacement (if necessary)
* Call-out fee is included in the cost of a Full Service (within the Wellington NZ - Kapiti area)
* Shipping/Call-out fee will apply outside of the Kapiti area ranging from $50 depending on the distance to travel, time and machine weight/size if shipping - Pricing provided on request (Only one call-out fee charged per physical location)
* All our pricing is GST inclusive
General Repair Rate - Household sewing machines - $100 per half hour
General repairs can be used for items such as the following and many more:
Repair quotes
Tension reset and adjustment
Stitch Timing reset and adjustment
Stitch formation reset and adjustment
Feed dock reset and adjustment
Hook timing reset and adjustment
Lighting repairs
Feed mechanism and pressure plate repair and replacement
Gear replacement
Bobbin casing and component repairs, replacement and adjustment
Electrical wiring component repairs, replacement
Machine lubrication
Part repairs
Part replacement
* Billed at $30 per half hour
* Part cost additional - Pricing provided on request unless parts are supplied by the customer
* Shipping/Call-out fee will apply outside of the Kapiti area ranging from $50 depending on the distance to travel, time and machine weight/size if shipping - Pricing provided on request (Only one call-out fee charged per physical location)
* All our pricing is GST inclusive
Full Service for Industrial Sewing Machines and Overlockers - $300
A full service for industrial sewing machines and overlockers include the following items, checks and adjustments:
Machine Valet - overall cleaning (lint removal) and lubrication
Top and bottom tension
Stitch timing and formation
Needle height and gap
Hook and looper timing
Feed timing and pressure plate health check
Bobbin winding function (for sewing machines)
Blade health check and sharpening if necessary (for overlockers)
Gear and drive belt health check
Gear grease check and top-up
Oil level check and top-up
Light check (where applicable)
Electrical wiring, motor and electronic foot control safety check
Clutch motor health check and clean (where applicable)
Minor part repairs (if necessary)
Minor part replacement (if necessary)
* Call-out fee is included in the cost of a Full Service (within the Wellington NZ - Kapiti area)
* Shipping/Call-out fee will apply outside of the Kapiti area ranging from $50 depending on the distance to travel, time and machine weight/size if shipping - Pricing provided on request (Only one call-out fee charged per physical location)
* Full Oil Replacement is not included and can be added at an additional cost of $70 (includes draining and disposal of old oil, filling up with new oil up to 1L)
* All our pricing is GST inclusive
General Repair Rate - Industrial sewing machines - $120 per half hour
General repairs can be used for items such as the following and many more:
Repair quotes
Tension reset and adjustment
Stitch Timing reset and adjustment
Stitch formation reset and adjustment
Feed dock reset and adjustment
Hook timing reset and adjustment
Lighting repairs
Feed mechanism and pressure plate repair and replacement
Gear replacement
Bobbin casing and component repairs, replacement and adjustment
Electrical wiring component repairs, replacement
Machine lubrication
Oil level adjustment
Part repairs
Part replacement
* Billed at $50 per half hour
* Part cost additional - Pricing provided on request unless parts are supplied by the customer
* Shipping/Call-out fee will apply outside of the Kapiti area ranging from $50 depending on the distance to travel, time and machine weight/size if shipping - Pricing provided on request (Only one call-out fee charged per physical location)
* Full Oil Replacement is not included and can be added at an additional cost of $70 (includes draining and disposal of old oil, filling up with new oil up to 1L)
* All our pricing is GST inclusive
Full Oil Replacement for Industrial Sewing Machines - Price on request
A full oil replacement include:
New oil up to 1L
Drainage of old oil
Thorough clean-out of the oil reserve basin
Removal and disposal of old oil
* Only one call-out fee charged per physical location
* Shipping/Call-out fee will apply outside of the Kapiti area ranging from $50 depending on the distance to travel, time and machine weight/size if shipping - Pricing provided on request (Only one call-out fee charged per physical location)
* All our pricing is GST inclusive
Recycling - $0
We do a free recycling service. if you machine no longer able to be repaired or you do not want the machine, we will recycle 100% of your machine
All machine will need to be brought to Anomaly, we have limited capacity to pickup machines.
* Call-out fee is included in the cost of a Full Service (within the Wellington NZ - Kapiti area)
* Shipping/Call-out fee will apply outside of the Kapiti area ranging from $50 depending on the distance to travel, time and machine weight/size if shipping - Pricing provided on request (Only one call-out fee charged per physical location)
* All our pricing is GST inclusive